Because you can’t protect what you can’t see.

Managed Detection and Response (MDR) Services.

MDR that identifies and helps mitigate unmonitored infrastructure to provide the highest quality service.

Traditional MDR can’t confirm every asset is being monitored.

Proactive security intelligence ensures the SOC receives all expected data and telemetry to perform detection and response. It minimizes threat exposure and optimizes security operations, giving decision makers from SecOps to CISOs visibility and validation that:

  • Unmonitored assets are identified

  • Threat signals align with asset inventories and are received

  • Log sources are ingested

What makes Critical Start MDR different?

It’s MDR that starts before the first threat signal is received.  

Critical Start uses its transparent service delivery platform and MOBILESOC® application to integrate proactive security intelligence — such as comprehensive asset inventories, Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) coverage gaps, asset criticality, and MITRE ATT&CK® Mitigations — with traditional, reactive threat detection and response for enhanced visibility that delivers the greatest risk reduction of a breach and minimizes business disruption.

  • Complete Signal Coverage

    Identify hidden and unmanaged assets, endpoint coverage gaps, log ingestion failures to assure your SOC is receiving all signals.

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  • Flexible Deployment

    Complete threat protection across IT/OT with tailored response strategies.



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  • Human Expertise

    Human-driven MDR for contextual and nuanced analysis.



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We reduce risk and maximize security investments — without adding complexity or new tools.

We help organizations stay secure by eliminating blind spots to prevent breaches and avoid business disruption. Let us help you mitigate the risks of slow threat response and extended downtime by mobilizing and enhancing your organization’s unique Information Technology (IT) and Operational Technology (OT) security needs with comprehensive threat protection backed by human-driven service and expertise.
  • Unified Visibility Across Security Controls
    Reduce the risk of active threats with real-time, actionable views of attacks in the Cyber Operations Risk & Response™ (CORR) platform.
  • Rapid Remediation Options
    Automatic, facilitated, and managed remediation options to mitigate the risk of delayed threat remediation.
  • Human-Led Investigation and True Response Mitigation
    Minimize the risk of delayed threat response with direct, 24x7x365 collaboration with U.S.-based security operations analysts for rapid response.
  • MITRE ATT&CK® Mitigations
    Enact controls that reduce the likelihood of a repeat event and further improve your security posture.
  • Trust-Oriented Approach
    Auto-resolve false positives (known good behavior unique to your organization) with our purpose-built Trusted Behavior Registry® (TBR®).
  • Contractual Service Level Agreements (SLAs)
    Mitigate the risk of extended downtime with SLAs of 10-minute notification for Critical alerts and 60-minute or less Median Time to Resolution (MTTR) on all alerts, regardless of priority.

Use Cases and Deployment Options

At Critical Start, we help organizations stay secure by eliminating blind spots to prevent breaches and avoid business disruption. Let us help you mitigate the risks of slow threat response and extended downtime by mobilizing and enhancing your organization’s unique Information Technology (IT) and Operational Technology (OT) security needs with comprehensive threat protection backed by human-driven service and expertise.

Our MDR services provide security coverage for a wide range of threat types with direct APIs and over 100+ log source integrations across your security ecosystem, providing complete visibility into email, identity, cloud, network, and endpoint environments. Common deployment scenarios include:

  • Microsoft

    Maximize your security investment with Threat Detection Investigation and Response (TDIR) coverage for the Microsoft Security suite.

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  • Managed XDR
    Increase your security posture with threat-centric visibility beyond the endpoint without the hassle of purchasing, owning, or managing a SIEM platform.

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  • Security Services for SIEM
    Go beyond log management and compliance to maximize the threat detection value of your SIEM investment and proactively manage risk.

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View all supported integrations

Analyst Recognition

IDC

Critical Start recognized as a Major Player in the IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024.

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Gartner

Critical Start is proud to be recognized in the Gartner 2024 Market Guide for Managed Detection and Response Services.

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Instant Notifications

Never miss an event again with instant notifications on your homescreen!

Shrink Attacker Dwell Time and Simplify Workflows with MDR On-the-Go.

With our iOS and Android MOBILESOC® app, we go beyond ticketing and instant notifications, giving you the ability to action incidents immediately, including host isolation, disabling user accounts, email removal, and more.

Explore MOBILESOC®

Minimize the impact of cyberattacks with our
Cyber Incident Response Team.

See how Critical Start can transform your security operations with our comprehensive suite of solutions.

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Resources

  • MDR Datasheet

    Mitigate breaches and stop business disruption with the confidence your MDR is receiving all threat alerts.

  • MDR Buyer’s Guide

    Learn how to choose the right MDR provider to help you achieve greater risk reduction, improve security posture, and enhance security operations.

  • Webinar

    Confronting the Invisible: Tactics to Mitigate Security Gaps in Modern Threat Response.