CRITICALSTART® Security Services for SIEM +

Sumo Logic® Cloud SIEM

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Taking a holistic approach to risk reduction

Security and Information Event Management (SIEM) solutions require technical expertise to maximize value.
However, they are also a core technology organizations use to address security operations, risk, and compliance monitoring use cases.  

Together, Critical Start and Sumo Logic deliver a comprehensive solution that gives businesses of all sizes the peace of mind, security, and expertise they need to control their threat detection and response capabilities and grow their security posture. 

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Key Benefits

Maximize value

Prioritize the data to be ingested and leverage proactive capabilities like SIEM Coverage Gaps to increase visibility and ensure coverage across your security environment; optimize spend with Ingest Cost Analysis.

Strengthen your defenses

Get fewer false positives by focusing on threat-centric log sources while still taking advantage of Sumo Logic’s new flex pricing, which allows you to bring in ALL of your data.

Minimize risk

Easily access information, including tailored threat detections and the progression of your tenant’s MITRE ATT&CK® Framework coverage with Critical Start’s operational and Cyber Risk dashboards, plus Sumo Logic’s dashboard view.

Increase efficiency

Reduce attacker dwell time and streamline communications and efficiency when you put the power of our Cyber Operations Risk & Response™ (CORR) platform into your team’s hands through our MOBILESOC® app.

Critical Start + Sumo Logic: How we help

Sumo Logic customers have full access to dedicated SIEM management and premier MDR defense, ensuring optimal threat identification and containment.

Going beyond threat detection and response, Critical Start’s evolved MDR services now also provide additional capabilities aligned to proactive security. We bolster your organization’s cybersecurity posture and validate the defenses to mitigate breaches and minimize business disruption.

Together we provide a seamless user experience that helps you build a resilient, future-proof security strategy so you can sleep better at night.

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A better user experience

  • Protect your environment
    • Enhanced visibility provides crucial information to identify and mitigate threats effectively, tailored playbooks reduce false positives
  • Overcome the skills-set gap
    • Experienced service providers like Critical Start and Sumo Logic bridge these gaps and provide the expertise you need
  • Consolidate data and streamline processes
    • Bring everything into one place and simplify processes to enhance your security posture and improve efficiency

Stronger risk resilience

  • Prioritize your data
    • Focus on the highest-fidelity, actionable telemetry (firewall threats, host systems, VPN, cloud security, etc.).
    • Leverage data such as DNS, firewall traffic, vulnerability, and physical security for specific detections or enrichment
    • Apply Critical Start Indicators of Compromise (IOCs) to enhance threat detection and security coverage
  • Maximize threat-detection capabilities
    • Validate that log sources are correctly configured and being ingested by identifying and resolving SIEM Coverage Gaps and monitoring log health
  • Consolidate data and streamline processes
    • Bring everything into one place and simplify processes to enhance your security posture and improve efficiency

    Why Critical Start MDR?

    Onboard quickly and get expert guidance

    Our Customer Success Team

    • Experience a Median Time to First Value (TTFV) of 2.66 days with our proven process that shortens the time it takes to start seeing results. Complete your total multi-product onboarding process quickly with a dedicated Customer Success Team that partners with you to ensure a seamless experience.  

    Our Threat Detection Engineering (TDE) Team

    • With experience deploying SIEMs in numerous Fortune 500 companies and across multiple threat vectors and industries, we:
      • Provide expert guidance on how to deploy Sumo Logic and optimize your log data sources for effective threat detection
      • Manage, maintain, and curate Sumo Logic out-of-the-box detections and IOCs 
      • Map detections to the industry-approved MITRE ATT&CK® Framework  and use MITRE ATT&CK® Mitigations Recommendations to help prevent attacks

    Boost your team’s efficiency

    Get complete transparency and 24x7x365 security monitoring, investigation, and response from our U.S.-based SOC analysts with contractual SLAs of 10-minute notifications for Critical alerts and 60-minute or less and Median Time to Resolution (MTTR) SLAs on every alert, regardless of criticality. We never send the same alert twice.

    As a result, your team is more productive and can focus on strategic initiatives. 

    • Our Cyber Operations Risk & Response™ (CORR) platform automates the investigation and triage of alerts 
    • Our Trusted Behavior Registry® (TBR®) addresses all alerts while eliminating false positives
    • True positives are sent to our Security Operations Center (SOC) analysts for further enrichment and investigation
    • We escalate less than 0.01% of alerts (only true positives), so you’ll only get the alerts that require your security team’s attention

    Want to learn more about…

    How we take the stress out of managing your SIEM?

    Alleviate the headaches of managing your own SIEM with the back-end services you need to reach the full operating potential of your SIEM investment. 

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    Our comprehensive MDR for SIEM service?  

    Increase your security posture with simplified breach prevention and Tier 1 and Tier 2 support, allowing your team to focus on the business priorities that matter most. 

    Learn More