CRITICALSTART® MDR Services for BlackBerry® CylancePROTECT®

Achieve the full operating potential of your BlackBerry CylancePROTECT and CylanceOPTICS investments

The combination of BlackBerry Cylance with CRITICALSTART® Managed Detection and Response (MDR) services goes far beyond just monitoring alerts. It increases the visibility across hybrid device types and operating systems to stop the most advanced attacks, reduce risk exposure, eliminate alert fatigue, and optimize the efficiency of security operations centers (SOC).

Key Benefits of the Integration

crowdstrike mdr

A simplified view of everything

Consolidated and improved visibility of your environment all in a single interface.

Reduce the noise

Get fewer false positives over time which dramatically reduces alert fatigue and analyst burnout.

Improve security posture

Our Cyber Research Unit (CRU) helps you stay ahead of the latest threats by building, enriching and adding threat intelligence to your security tools.

Increase your SOC’s efficiency and productivity

We do all the heavy lifting for you, so you don’t have to.

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How Our MDR Service for BalckBerry CylancePROTECT Works

Critical Start MDR adapts to your environment to deliver the full power of BlackBerry CylancePROTECT.

Our bi-directional integration ingests every endpoint alert from BlackBerry CylancePROTECT into the Cyber Operations Risk & Response™ platform, where they’re compared against known good behaviors in the Trusted Behavior Registry® (TBR) and playbooks auto-resolve known good alerts at scale. Alerts not matching the TBR are escalated to our SOC analysts for further enrichment and investigation. Best of all, we can take response actions on your behalf and we will work with you until remediation is complete.

Hear from Our Customers

Justin Hadley

The managed detection and response service has significantly increased our analysts’ efficiency to the point that they can focus on other areas of the business.

Sr Manager, Security Engineering, Alkami

How We Work with You

We’re with you every step of the way – from onboarding through maturity.

Onboard quickly:

We will get you up and running as fast as possible: 4-6 weeks on average with total time to first value of approximately 5-10 business days.

Personalize based on your unique requirements:

We continue to add value to your implementation by tailoring our MDR service to your unique needs through playbooks and procedures adapted to your environment to reduce false positives.

Investigate and resolve alerts:

Once you’re up and running, the platform and our SOC analysts will monitor your environment 24x7x365 for potential threats. You can expect to see an approximate reduction in false positives of 90% on the first day of production monitoring.

Mature your BlackBerry CylancePROTECT investment:

We want to help you get the most out of your BlackBerry CylancePROTECT tools so we’re with you every step of the way. Your Customer Success Manager will check in with you regularly to make sure we’re meeting your expectations and our MDR services are helping you achieve your security goals.

Why Critical Start MDR?

Resolve, not suppress

We resolve every alert and only forward those that truly warrant additional investigation by your security team.

  • Resolve more than 99% of alerts 
  • Escalate less than 0.01% of alerts

Ready to respond 24x7x365

Our security analysts help you contain and extinguish threats as quickly as possible to stop them from spreading. They:

  • Operate as an extension of your security team
  • Triage and investigate alerts that are not auto resolved by the platform and the TBR
  • Use your tools and our platform to respond to alerts on your behalf – depending on mutually agreed-upon rules of engagement
  • Function as an open book with 100% transparency and visibility into every action taken
Learn more about our SOC

Experts in threat detection

The Threat Detection Engineering (TDE) team develops and enriches new detections and IOCs. They also map detection to the industry-leading MITRE ATT&CK Framework, ensuring you are protected against the latest attacker Techniques, Tactics and Procedures (TTPs).

Fast Resolution with MOBILESOC®

MobileSOC puts the power of the platform in your hands, giving you the ability to triage, escalate and isolate attacks in-the-moment from your iOS or Android phone regardless of your location or time of day.

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MDR Services for BlackBerry CylancePROTECT

Using the power of BlackBerry CylancePROTECT, Critical Start delivers threat prevention powered by AI, combined with application and script control, memory protection and device policy enforcement to identify and block threats before they can cause harm.

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