CRITICALSTART® Managed Detection and Response (MDR) Services

Proactive security intelligence ensures threats don’t slip through the cracks, reducing the risk of a breach and minimizing business disruption

Your MDR service is only as good as the security signals it receives.

How we help

We elevate our human-driven MDR by integrating proactive security intelligence—such as comprehensive asset inventories, EDR/SIEM coverage gaps, asset criticality, and MITRE ATT&CK® Mitigations—with a transparent service delivery platform and mobile application.

This helps you:

  • Achieve comprehensive and proactive threat management with complete signal coverage
  • Achieve effective real-time investigation and response to emerging threats unique to your organization
  • Achieve enhanced risk reduction that improves SOC productivity

How we’re different

Human-driven, 24x7x365 investigation, and true response mitigation through the most flexible deployment options across both IT and OT environments

Critical Start MDR services improve security posture and SOC productivity across IT and OT (operational technology) environments with:

  • Security operations signal assurance provided by the asset visibility module (asset inventory and asset criticality ratings), endpoint coverage gaps, log source monitoring 
  • Human-driven investigation and true response mitigations with contractual service level agreements (SLAs) of 10-minute notification for Critical alerts and a 60-minute or less Median Time to Resolution (MTTR) for ALL alerts, regardless of priority
  • The most flexible deployment options that support all IT and OT threat types and log sources

      Together this helps you mitigate the risk of unknown threats so you can reduce the risk of a breach and minimize business disruption. 

      Analyst Reports

      Critical Start recognized as a Major Player in the IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024.


      Critical Start is proud to be recognized in the Gartner 2024 Market Guide for Managed Detection and Response Services.

      How we do it

      Reduce the risk of unnoticed, unmanaged, or unprotected assets

      We help you find gaps before attackers do. As part of our MDR services, Critical Start helps you understand and remediate endpoint and SIEM security control gaps and mitigates the risk of unprotected assets being compromised.

      Even before our service starts, we ensure we’re collecting the most important signals for any MDR endpoint. Using telemetry from different asset sources, we identify gaps in endpoint deployment before establishing an API connection. 

      Reduce risk of neglected low-priority alerts escalating into serious issues

      Our purpose-built Trusted Behavior Registry® (TBR®) auto-resolves false positive alerts, enabling your security team to detect and respond to ALL alerts regardless of priority. Leveraging our Cyber Operations Risk & Response™ platform, we integrate with multiple security tools, including endpoint, SIEM, and XDR, to further reduce the risk of multi-vector threats.

      Mitigate the risk of extended downtime and slow response to active and critical threats

      We help you mobilize and enhance your security capabilities for accelerated threat detection, response, and simplified operations—tailored to your organization’s unique needs. Our team provides experience and expertise you can rely on to protect your organization.

      Direct collaboration with U.S.-based risk and security operations analysts 24x7x365 for rapid response minimizes the risk of delayed threat response

      Automatic, facilitated, and managed remediation options to mitigate the risk of delayed threat remediation

      MITRE ATT&CK® Mitigations Recommendations to mitigate the risk of ineffective threat response strategies

      Real-time actionable view of attacks lowers the impact of active threats

      Contractual 10-minute notification for Critical alerts and 60-minute or less Median Time to Resolution (MTTR) Service Level Agreements (SLAs) mitigate the risk of extended downtime

      Incident containment from your phone via MOBILESOC® (e.g., host isolation, disabling user account, email removal) reduces the risk of a threat spreading throughout the system

      Minimize the impact of cyberattacks

      When you experience a breach, our Cyber Incident Response Team (CIRT) takes action immediately to minimize the impact on your business. We also proactively work with you to understand your preparedness with Incident Response (IR) readiness services, including full security incident and compromise, scoping, triage, investigation, containment, eradication, remediation, and recovery to help you build a robust incident response plan.

      Incident Containment From Your Phone

      Shrink Attacker Dwell Time and Simplify Workflows with On-the-Go MDR

      Through this iOS and Android app, we go beyond ticketing and instant notifications, giving you the ability to action incidents immediately.

      Instant Notifications
      Never miss an event again with instant notifications on your homescreen!
      Break the Tether

      Communicate directly from anywhere with CRITICALSTART SOC analysts for remote collaboration, workflow and response.

      Hear from an MDR services customer

      The managed detection and response service has significantly increased our analysts’ efficiency to the point that they can focus on other areas of the business.
      Justin Hadley
      Sr. Manager, Security Engineering, Alkami

      Don’t just take our word for it; see what some of the leading analysts have to say about Critical Start.

      Worldwide Emerging Managed Detection and Response Services 2024 Vendor Assessment

      2024 Gartner® Market Guide for Managed Detection and Response Services

      Protect Your Organization’s Future with a Proactive Cyber Risk Management Strategy

      Trusted SIEM, EDR, and XDR Integration Partners

      Secure the Future of Cyber in an AI World. Upcoming Webinar - December 12
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