CRITICALSTART® Managed Detection and Response (MDR) Services
Proactive security intelligence ensures threats don’t slip through the cracks, reducing the risk of a breach and minimizing business disruption
Proactive security intelligence ensures threats don’t slip through the cracks, reducing the risk of a breach and minimizing business disruption
We elevate our human-driven MDR by integrating proactive security intelligence—such as comprehensive asset inventories, EDR/SIEM coverage gaps, asset criticality, and MITRE ATT&CK® Mitigations—with a transparent service delivery platform and mobile application.
This helps you:
How we’re different
Human-driven, 24x7x365 investigation, and true response mitigation through the most flexible deployment options across both IT and OT environments
Critical Start MDR services improve security posture and SOC productivity across IT and OT (operational technology) environments with:
Together this helps you mitigate the risk of unknown threats so you can reduce the risk of a breach and minimize business disruption.
Analyst Reports
Critical Start recognized as a Major Player in the IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024.
Critical Start is proud to be recognized in the Gartner 2024 Market Guide for Managed Detection and Response Services.
How we do it
Reduce the risk of unnoticed, unmanaged, or unprotected assets
We help you find gaps before attackers do. As part of our MDR services, Critical Start helps you understand and remediate endpoint and SIEM security control gaps and mitigates the risk of unprotected assets being compromised.
Even before our service starts, we ensure we’re collecting the most important signals for any MDR endpoint. Using telemetry from different asset sources, we identify gaps in endpoint deployment before establishing an API connection.
Reduce risk of neglected low-priority alerts escalating into serious issues
Our purpose-built Trusted Behavior Registry® (TBR®) auto-resolves false positive alerts, enabling your security team to detect and respond to ALL alerts regardless of priority. Leveraging our Cyber Operations Risk & Response™ platform, we integrate with multiple security tools, including endpoint, SIEM, and XDR, to further reduce the risk of multi-vector threats.
Mitigate the risk of extended downtime and slow response to active and critical threats
We help you mobilize and enhance your security capabilities for accelerated threat detection, response, and simplified operations—tailored to your organization’s unique needs. Our team provides experience and expertise you can rely on to protect your organization.
Direct collaboration with U.S.-based risk and security operations analysts 24x7x365 for rapid response minimizes the risk of delayed threat response
Automatic, facilitated, and managed remediation options to mitigate the risk of delayed threat remediation
MITRE ATT&CK® Mitigations Recommendations to mitigate the risk of ineffective threat response strategies
Real-time actionable view of attacks lowers the impact of active threats
Contractual 10-minute notification for Critical alerts and 60-minute or less Median Time to Resolution (MTTR) Service Level Agreements (SLAs) mitigate the risk of extended downtime
Incident containment from your phone via MOBILESOC® (e.g., host isolation, disabling user account, email removal) reduces the risk of a threat spreading throughout the system
Minimize the impact of cyberattacks
When you experience a breach, our Cyber Incident Response Team (CIRT) takes action immediately to minimize the impact on your business. We also proactively work with you to understand your preparedness with Incident Response (IR) readiness services, including full security incident and compromise, scoping, triage, investigation, containment, eradication, remediation, and recovery to help you build a robust incident response plan.
Through this iOS and Android app, we go beyond ticketing and instant notifications, giving you the ability to action incidents immediately.
Don’t just take our word for it; see what some of the leading analysts have to say about Critical Start.
Worldwide Emerging Managed Detection and Response Services 2024 Vendor Assessment
2024 Gartner® Market Guide for Managed Detection and Response Services
Protect Your Organization’s Future with a Proactive Cyber Risk Management Strategy