Critical Start Named a Major Player in IDC MarketScape for Emerging Managed Detection and Response Services 2024

Critical Start is proud to be recognized as a Major Player in the IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024 (doc #US50101523, April 2024). We believe this recognition confirms our commitment to delivering innovative and effective cybersecurity solutions to our customers.

The IDC MarketScape vendor assessment evaluated 12 emerging Managed Detection and Response (MDR) service providers with worldwide operations and a revenue range of $20 million to $60 million in 2021. According to the report, “Critical Start’s MDR customers highly appreciate the user-friendly nature and reporting capabilities of its customer portal. A key feature is the API access, which allows users to extract security data for peer benchmarking, productivity analysis, and visualization of security posture trends over time. Moreover, Critical Start’s MDR services are supported by a 60-minute or less median time to respond (MTTR) service-level agreement for all alert priorities, enhancing customer confidence in the effectiveness of its MDR offering.”

Critical Start MDR services are built on our proprietary Cyber Operations Risk and Response^™ (CORR) platform, which provides security posture monitoring, management, and response orchestration for security analytics and cross-technology response. This platform seamlessly integrates with top EDR and XDR solutions providers, such as Microsoft Defender XDR suite, CrowdStrike Falcon, and SentinelOne, as well as customers’ platforms of choice, like Microsoft Sentinel or Splunk.

“We believe being recognized as a Major Player in Emerging MDR Services by the IDC MarketScape is further validation that we deliver a platform that not only meets and exceeds the cybersecurity needs of our customers, and still the only provider delivering contractual SLAs for 10-minute MDR Critical Alert Notifications and 60-minute MDR MTTR,” said Chris Carlson, Chief Product Officer at Critical Start.

The Critical Start Cyber Research Unit (CRU) plays a crucial role in our proactive approach to threat detection and mitigation by conducting detection engineering, threat research, and curating threat intelligence that is integrated into our services for alert correlation and enrichment. Additionally, our in-house Digital Forensics and Incident Response (DFIR) capabilities support the entire lifecycle of incident response, from digital forensic investigations to secure storage of evidence.

“Customers welcome Critical Start’s hands-on approach when supporting the entire life cycle of detecting and responding to incidents,” says Yogesh Shivhare, Research Manager, Security and Infrastructure, IDC. “Critical Start’s in-house DFIR capabilities support the entire life cycle of incident response, covering digital forensic investigations, evidence seizure, chain of custody, and secure storage. When customers include the asset visibility and risk assessment essentials add-ons with the MDR service, they gain added value through the cyber-risk dashboard and risk-ranked recommendations.”

Since the research for the IDC MarketScape report was conducted, we’ve accelerated our product innovation to help customers reduce their cyber risk outside of traditional MDR services with Vulnerability Prioritization, Asset Inventory Visibility, MDR for Operational Technology (OT), Risk Assessments (including NIST CSF 2.0), and Cyber Risk Register.

At Critical Start we’re dedicated to providing our customers with the highest level of cyber risk reduction for every dollar invested, empowering them to confidently reach their desired levels of risk tolerance. With our innovative solutions, proactive approach, and commitment to excellence, Critical Start continues to lead the way in MDR services.

Download the IDC MarketScape: Worldwide Emerging Managed Detection and Response Services 2024 excerpt here.