They’re good.
We’re better.

There are lots of cybersecurity companies with good people and a good approach. But when it comes to the financial risk of your organization, why would you ever settle for just good?

Managed Detection and Response 101

Expect more from your Managed Detection and Response service.

100%

More alert resolution.

CRITICALSTART doesn’t believe in accepting risk by suppressing alerts. We resolve every alert regardless of priority, with a contractually guaranteed 1 hour response time.

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99.3%

More time saved.

Reduce the time spent investigating alerts by an average of 99.3%*. Yes, 99.3%. Through the combination of ZTAP and MDR services, we enable a single analyst to fully resolve all alerts, regardless of the priority level and do the job of 80 full-time analysts. Yes, 80.

* Assumption of workload based on average of 7-minute CRITICALSTART alert investigation time. Client workload with ZTAP and MDR is 22 hours/week. For the same volume of alert resolution without CRITICALSTART MDR service and ZTAP platform, it would take 3,179 hours/week.

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99%

More efficiency.

Imagine reducing alert volume by 99%. Then stop imagining. With our Trusted Behavior Registry (TBR) resolving 99% of alerts, 1% investigated by our expert SOC, we only escalate an average of .1% of alerts. No more getting the same alert twice, and no more wasting precious time.

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100%

More transparency.

And by more we mean full. 100%. Always see actions taken by our team in ZTAP and MOBILESOC. Period.

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Untether your analysts.

Triage, containment, and collaboration just went portable. With our MOBILESOC, you can do it all from anywhere. Note: Desks may experience separation anxiety.

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Untether your analysts.

Drive down attacker dwell time with CRITICALSTART MOBILESOC™. Through this iOS and Android app, we go beyond ticketing and instant notifications, giving you the ability to action incidents immediately with information gathered in our platform.

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Take it from our clients

CHARLES F.

The service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage…This leaves less for us to handle, which is a good thing.

Financial Services Firm

RYAN CARTER

Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, “Hey, we might go buy a SIEM,” for example. They give us their overview of what’s out there, what they’ve dealt with, what they integrate with, and what that looks like. That’s been pretty powerful over the years for us.

StackPath

DMITRI CHERNYSHEV

This has been a positive experience and money well spent. If we had to do it again, we would gladly choose the solution that CRITICALSTART provides, versus going with other solutions or using something in-house where we would probably have to spend double what we are spending now.

Energy/Utilities Company
DATA SHEET

Cybersecurity Consulting Services

Threats against enterprises are on the rise. To protect your organization, you need a strategic partner you can trust.
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